Ticketing terms & conditions of sale

  1. Tickets for performances are valid only when purchased from Darwin Festival or an organisation authorised by Darwin Festival to sell or distribute tickets. Authorised vendors are Darwin Entertainment Centre, NTix.com.au and Deckchair Cinema. All consumers must have a valid ticket for a performance in order to enter the venue.
  2. Tickets may not, without Darwin Festival’s written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Darwin Festival reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.
  3. All ticket prices are stated in Australian dollars and include GST where applicable. A $3.50 non-refundable transaction fee inclusive of GST applies on all ticket purchases.
  4. Where concessions are applicable, suitable and valid identification must be provided by a Consumer for collection of tickets and for admission to a performance. The following concession types are accepted:
  • Full-time Students
  • Children 12 years and under
  • Pensioner and Carer Concession Card holders
  • Health Care Card holders
  • Seniors Card holders
  • BasicsCard holders
  • Companion Card holders
  • Australian Defence Force personnel
  • International defence forces personnel
  1. A valid Companion Card or valid Companion Card Number must be produced at the time of booking to gain access to the Companion Card Scheme offer. Details of use are contained on the Companion Card website.
  2. Only one eligible discount may be applied per transaction.
  3. Darwin Festival accepts payment for transactions by cash, Darwin Festival gift voucher or credit card (Visa, MasterCard and American Express).
  4. Prices are subject to change at any time without notice.
  5. Your receipt order confirmation email serves as your e-ticket to Darwin Festival performances. Use your smart phone to show the receipt order confirmation email to venue staff for door scanning at performances on arrival. Alternatively, you can print out your receipt and carry it with you for scanning, or arrange to pick up hard tickets at Darwin Festival box offices ahead of time.
  6. E-tickets are non-transferable. Should you transfer your ticket to a friend via email or printout, the door scanning technology at our venues will recognise the first time the same code is presented. Therefore if your friend enters the venue first, you will be denied permission to enter on the same ticket. No refunds or exchanges will be entered into in such situations. Treat e-tickets as valuable as cash and do not email them or otherwise distribute them to others.
  7. The right is reserved to not replace lost or stolen tickets where seating is unreserved. For reserved seating tickets, at its discretion Darwin Festival may be able to replace the ticket if the consumer produces adequate proof of purchase. Darwin Festival encourages consumers to treat purchased tickets as valuable as cash.
  8. If you have selected delivery by mail, please allow at least 14 days for your order to arrive at your nominated address. Opting to have your tickets sent via Registered post will incur an additional $5.50 fee to cover costs incurred.
  9. Exchanges or refunds may be considered in compliance with terms under the Live Performance Australia Ticketing Code of Practice and under Australian Consumer Law. Consumers are to read the special conditions advertised in the program guide and on the website for the selected performances carefully during purchasing. If Darwin Festival permits an exchange, a transaction fee will apply. If Darwin Festival permits a full or partial refund in compliance with Australian Consumer Law, the transaction fee paid by the consumer is non-refundable.
  10. Consumers are obligated to check the lockout conditions on performances prior to purchase as advertised in the program guide or website. Latecomers will be denied entry to performances advertised as a lockout, with no refund or exchange permitted. Under temporary lockout conditions, latecomers will be only admitted to a performance during a suitable break or as determined by venue management. Under some circumstances this may mean the consumer misses the show in its entirety.
  11. Strict age restrictions may apply to some performances and will be advertised in the program guide and on the website. Some shows are not suitable for small children or patrons under the age of 18 years. Please review your purchased shows in the program guide or online, or call Darwin Festival Box Office on (08) 8943 4222 to find out more about our babes-in-arm policy and age recommendations for the show/s that you are attending. If an infant or young child becomes unsettled during a performance, you are required to take your child out of the performance venue so as not to disrupt the performance for the artist and fellow patrons.
  12. Darwin Festival reserves the right to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary. Any such variations, substitutions or withdrawals will be communicated to ticket holders in direct email communications and advertised through social media.
  13. Darwin Festival collects your individual information in case of an event cancellation or alteration. If you elect not to receive digital communications from Darwin Festival, or you fail to supply sufficient and appropriate contact information, Darwin Festival is not responsible for failure to contact you.
  14. No obligation is assumed by Darwin Festival for arranging a substitute event if an event is cancelled.
  15. Entry to a Venue is at an individual’s own risk. To the maximum extent permitted by law, Darwin Festival will not be responsible for any loss, damage, harm or injury arising from a consumers entry to a venue or performance within a venue.
  16. The use of cameras and other recording devices is prohibited during a performance.
  17. Mobile telephones, pagers and so forth must be switched off during a performance.
  18. The right to refuse entry or to evict a consumer is reserved by venue management as provided in the Live Performance Australia Ticketing Code of Practice. Consumer refused entry or evicted from a venue will not receive a refund.
  19. Tickets must be retained throughout the performance. Venue management reserves the right to evict any person or persons not in possession of a valid ticket.
  20. In attending a performance, you grant Darwin Festival permission to film or photograph you, and to reproduce that film or photograph in any audio, video or photographic display or other transmission, exhibition, publication or reproduction in any medium or context without further authorisation by, or compensation to, you.
  21. By submitting your order, you indicate that you have read and accept the Terms and Conditions of Sale as well as the Darwin Festival Privacy Policy. If you have questions regarding your order please contact the Darwin Festival Box Office on (08) 8943 4222.
  22. The Darwin Festival Privacy Policy and the Live Performance Australia Ticketing Code of Practice are available for download on the Darwin Festival website or by calling Darwin Festival on (08) 8943 4200.

 

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