FAQ

Everyone! Our Festival is safe, inclusive and welcoming and audiences of all ages and demographics can binge on a fabulous array of artistic offerings. We offer something for absolutely everyone and encourage you to try something you might not normally see –  we promise you’ll be surprised and delighted!

Darwin Festival 2026 runs from Thursday 6 – Sunday 23 August.

The beating heart of Darwin Festival is Festival Park, located on the corner of Smith St and Harry Chan Ave in the Darwin CBD. Our other key venues, including Darwin Amphitheatre at George Brown Darwin Botanic Gardens, are in and around the CBD, with visual arts and performance works also held in venues across greater Darwin.

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We ask for your personal information in order to deliver your ticket, process your payment and contact you in the case of cancellation or major disruption of an event. We take all reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Please see our Privacy Policy for more information. 

You can add your e-tickets to your Google or Apple Wallet by opening your booking confirmation on your phone. Below the Item Summary section, you’ll see an option to add your tickets directly to your wallet.

You can transfer your e-ticket simply by forwarding on your booking confirmation email.  

For group bookings, if a member of your party is arriving separately, you may forward them a copy of an individual ticket from within the group booking. Please ensure that this specific ticket is not scanned when the main group arrives.

Each ticket barcode can only be scanned once. If a barcode has already been used for entry, any subsequent attempts to use the same barcode will be declined, and entry will not be permitted. 

The booking confirmation email you receive after purchase serves as your tax invoice and, when applicable, a donation receipt. 

To redeem a Darwin Festival Gift Voucher, enter the 16-digit code from your confirmation email into the ‘Pay with Voucher’ field at final checkout. The voucher credit will then be applied automatically to your booking. 

Vouchers purchased after 1 January 2023 are valid for three years from the purchase date, as stated in your confirmation email. Vouchers from previous years were only valid for their respective Festival periods and cannot be used for the current Festival. 

If your gift voucher or credit note isn’t applied after entering it in the  Voucher field at checkout, there may be several reasons why: 

If you’ve checked all these factors and still have issues applying your gift voucher or credit note, please contact us at boxoffice@darwinfestival.org.au or call the Darwin Festival Box Office on (08) 8943 4222, Monday to Friday, 10am–4pm. 

When booking, select the number of Full Price tickets you want, then enter your promo code in the ‘Apply a promo code?’ field in your cart before proceeding to checkout and pay. The discount will be applied automatically.

Please note: Promo codes can only be used on Full Price tickets, and only one promo code can be used per transaction. 

Ticket sales are non-refundable, except as mandated by law or as per the Live Performance Australia Ticketing Code of Practice. For further information, please refer to our Terms and Conditions. If you would like further information, please contact boxoffice@darwinfestival.org.au. 

On some occasions, Darwin Festival is able to exchange tickets from one performance to another, provided the following requirements are met: 
a. The exchange request must be submitted in writing to boxoffice@darwinfestival.org.au (please include your transaction ID) 
b. The request for the exchange is for the same event at a different date or time 
c. The exchange must be of equal or greater value – for example, you cannot exchange from a full price performance to a preview performance 
d. Neither the original nor requested performances are sold out and 
e. the exchange is requested at least 48 hours prior to the original performance or event.   

An exchange fee of $5.50 applies to all exchanges.  

Read our Terms & Conditions here. 

In most case you can book your tickets and register your accessibility requirements online. Please refer to the How to Book Accessible Tickets section on our Accessibility page for detailed information. 

Yes, holders of a government issued companion card can access a free ticket for their companion.

Companion tickets can now be booked online. A valid Companion Card or valid Companion Card Number must be produced at the time of booking to gain access to the Companion Card Scheme offer. Companion Card holders can log in and verify their card.

You can find out all you need to know about supporting us financially on our Donate page.

All feedback received in writing will be responded to within seven days of receipt. Please email hello@darwinfestival.org.au or post to GPO Box 570 Darwin NT 0801.

Have question? Please call the Darwin Festival office on 08 8943 4200 or email hello@darwinfestival.org.au.