FAQs

General information

Who is Darwin Festival for?
  • A:

    Everyone! Our Festival is safe, inclusive and welcoming and audiences of all ages and demographics can binge on a fabulous array of artistic offerings. We offer something for absolutely everyone and encourage you to try something you might not normally see –  we promise you’ll be surprised and delighted!

When is the Festival on?
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    The 2021 Darwin Festival ran from Thursday 5 – Sunday 22 August. Dates for the following year are typically announced at the culmination of each Festival.

     

Where is the Festival held?
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    The beating heart of Darwin Festival is Festival Park, located on the corner of Smith St and Harry Chan Ave in the Darwin CBD. Our other key venues, including The Amphitheatre at George Brown Darwin Botanic Gardens, are in and around the CBD, with visual arts and performance works also held in venues across greater Darwin.

When is the 2022 Festival program released?
  • A:

    We’ll share a taste of what’s to come in May 2022, with the full program of events released at our official launch event. The entire program will be available to book on our website from June 2022.

    To be first in the know, sign up to our e-news!

Tickets and Box Office

How do I buy tickets?
  • A:

    You can buy tickets online at darwinfestival.org.au.

    You will receive an email confirmation with your tickets. Make sure you can see your unique booking QR Code – You may need to enable images on your device.

    You don’t need to visit a Box Office to collect printed tickets. You can simply use your smart phone to show the email confirmation to venue staff for door scanning at performances on arrival. The email confirmation is your e-ticket!

    If you have any problems, email us boxoffice@darwinfestival.org.au.

    Find out more here.

I have a question about tickets or my booking?
  • A:

    If you have a question about tickets to a Darwin Festival event, or your existing booking please contact our Ticketing team:

    boxoffice@darwinfestival.org.au

    Find out more here.

Do I need to create an account?
  • A:

    We ask for your personal information in order to deliver your ticket, process your payment arrangements and contact you in the case of cancellation or major disruption of an event. We take all reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Please see our Privacy Policy for more information.

What do I need to know about e-ticketing?
  • A:

    An e-ticket (electronic ticket) is the digital equivalent of a paper ticket and a more efficient method of ticket entry. A QR code will be displayed in the email order confirmation that will be emailed to you after you purchase your tickets. Some venues will be scanning your QR code and other venues will require you to present your email confirmation and QR code at the venue Box Office. Basically, your email will suffice as your ticket and you won’t need to queue for collection!

How do I get my e-ticket?
  • A:

    Your e-ticket will be sent to your email after your purchase is finalised. If you aren’t able to display your ticket on your mobile device, or print it in advance, then you will need to collect a paper ticket before the performance by showing photo ID at one of our Box Offices.

What if I can’t access my email confirmation?
  • A:

    You can access your tickets by logging into your Darwin Festival account and finding your order in the Order History section of your account. Select an order and click on the Re-send confirmation email link at the top right of the pop up order screen. You can also call us and we can resend your email, or you can collect a paper ticket before the performance by showing photo ID at one of our Box Offices.

Am I able to transfer my e-ticket to a friend if I choose not to attend?
  • A:

    The easiest way to pass on your ticket to a friend is to visit a Box Office to collect a paper ticket.

    You can forward your e-ticket on but keep in mind if you have purchased multiple tickets in one transaction, the barcode will allow entry to all the shows in the ticket booking transaction.

    In the event that you present your barcode for scanning at a venue and someone else has already entered on the same barcode, entry will not be permitted to subsequent ticket holders with the same barcode.

    We advise against sharing barcodes. To avoid complications with group bookings, collect your paper tickets from the Box Office to distribute amongst your group.

Will I need any form of identification with the e-ticket?
  • A:

    It is handy to carry valid ID on you at all times. Venues will ask to sight your applicable form of ID if you have purchased a concession ticket and some venues will need to sight ID for their Liquor Licence requirements. Each venue may have different licensing conditions, so please check the event and the venue license rules on our website before purchasing a ticket.

When is the latest I can book online for an event?
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    Transactions are instantaneous with our ticketing system. You can book up until the show starts at most venues. This means that you can be standing at Festival Park and buy a ticket from your mobile device without having to visit a Box Office!

Do I need to have a smartphone to show the QR code?
  • A:

    You can use any device that has access to your email or you can screenshot your order confirmation so that we can sight the booking information or QR code. If you do not have a smartphone, we suggest you collect your tickets in advance from the Box Office or print your confirmation email.

What if I accidentally delete the confirmation email or it doesn’t arrive?
  • A:

    Always check your junk folder if you don’t think you have received an email from us. If the email doesn’t arrive or you accidentally delete your email, you can access your tickets by logging into your Darwin Festival account and finding your order in the ‘Order History’ section of your account. You can also call us and we can resend your email, or visit a Box Office to receive printed tickets.

Can I use Apple Wallet to store my tickets?
  • A:

    Unfortunately, this hasn’t been developed yet, but we are working on it!

    A quick way to access your QR code is to take a screenshot and save it to your photos or notes.

Ticket types explained
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    Full Price

    The standard ticket price for a performance.

    Preview

    Discounted tickets for sessions prior to the official opening of the event’s season. Please note the Multipack does not apply to Preview performances.

    Concession

    Concession tickets are available for the following:

    • Full-time students
    • Children (12) twelve years and under
    • Pensioner and carer concession card holders including Concession Scheme Card
    • Health Care Card holders
    • Seniors Card holders
    • BasicsCard holders
    • Companion Card holders
    • Australian Defence Force personnel
    • International defence force personnel

    Proof of concession must be produced to obtain the concession price. Concessions are only available where advertised. Entry is free for children (2) two years and under (subject to advertised age restrictions).

    Group 8+

    Groups of (8) eight or more for selected events indicated in the Ticket Type section on event pages, may book at a discounted group price. See individual event pages for details.

    Multipack

    The more you see, the more you save! Buy tickets to (4) four or more different Darwin Festival events in the same transaction and save 10% on FULL PRICED tickets, some exclusions apply.

    Festival Multipacks can be purchased online, over the phone or in person at a Darwin Festival Box Office and are only applicable for events sold through Darwin Festival.

    Find out more about ways to save here.

Accessibility symbols explained
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    For further information on what our accessibility symbols mean, refer to our Accessibility page here.

What does the no latecomers notice on my e-ticket mean?
  • A:

    For the safety of the performers and audience, some performances have a strict lockout policy. This means no-one will be admitted to the venue once the show has started. Some performances may admit latecomers at a suitable point in the performance.

    Lockouts and other content warnings are advertised in the event listings on the website event pages, on your e-ticket and in performance reminder emails. No refunds will be provided for latecomers under strict lockout conditions.

    Please see our Ticketing Terms & Conditions of Sale for further information.

The event I want to see is sold out - how can I join the wait list?
  • A:

    You will sometimes find a final release of tickets that become available for purchase on our website, closer to the event date. Alternatively, you can add your name to wait lists to see shows in the event tickets become available. Simply click the join waitlist button on event pages.

How do I go about requesting a refund?

COVID Safe Festival

How will Darwin Festival be COVID Safe?
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    Darwin Festival have implemented the following measures to ensure the event is COVID Safe:

    We strongly encourage you to follow these basic principles:

    • Stay at home if you’re feeling unwell.
    • Wash and sanitise your hands as often as possible.
    • Keep a 1.5 metre distance where you can.
    • Download and use the Territory Check in App.

    Find out more here.

Contact tracing
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    Darwin Festival patrons are required to scan in to the venue/s via The Territory Check In app.

    The app enables individuals to check-in to venues and have this data stored securely by NT Health for 28 days so contact tracing can be quickly undertaken if required. It also allows you to check in friends and family, who might not have their own device, using your app.

    You can download the app here:
    Google Play

    Apple Store

What happens if I am experiencing symptoms?
  • A:

    Please do not attend a Darwin Festival event in this case and if you’re experiencing cold or flu-like symptoms, stay at home and speak to your doctor about getting tested.

    Venue management have a right to evict or refuse entry to ticket holders who are displaying COVID-19 symptoms.

    Refer to our Ticketing terms and conditions of sale for more information surrounding refunds.

Festival news

How can I stay in the loop?
  • A:

    Subscribe to our e-news so you don’t miss a thing. You’ll be the first to hear of exciting program reveals, competitions and news. Subscribe here.

    Like us for event news and exclusive competitions on Facebook.

    Follow us on Instagram to see behind the scenes pics, meet our artists and be inspired by all things Darwin Festival.

    Subscribe to the Darwin Festival YouTube channel to see sizzle reels and highlight videos.

    Use the #darwinfestival hashtag to tag your Instagram and Facebook posts, and tweets.

Where can I get a program guide?
  • A:

    Hard copies of the program guide are distributed around the Northern Territory from Friday 18 June, including in the NT News, Darwin Festival Box Offices, Darwin International Airport and at local cafés and restaurants, retail stores, museums and art galleries.

    If you’re looking for a program and are located interstate or internationally, a full digital version of the program guide can be found here.

Supporting the Festival

Can I become a partner?
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    We love to tailor partnerships that meet our partners’ business objectives and we ensure every partnership with Darwin Festival is unique! For more information visit our Partnerships page.

I’d like to donate some money to the Festival
  • A:

    Every donation is particularly important in these uncertain times. You can find out all you need to know about supporting us financially on our Donate page.

How do I become a Friend of the Festival?
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    Visit our Friends page for more information.

Getting involved

I’m an artist/performer – can I apply to be in the Festival?
  • A:

    Darwin Festival is a fully curated event, with the artistic program being the result of the Artistic Director’s vision. However, Darwin Festival does invite expressions of interest from local artists every year. To find out more, visit our Artists page.

I’m interested in working at Darwin Festival
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    Festival employment opportunities are featured on our Join the team page. Please check back for future openings.

Volunteering

I'd like to be a Darwin Festival volunteer
  • A:

    Volunteer applications are now closed for the 2021 Festival

    For more information visit our Volunteers page or sign up to our e-news to be alerted to 2022 opportunities. Subscribe here.

What type of jobs will I be doing as a volunteer?
  • A:

    Darwin Festival volunteers are generally engaged as Front of House, Box Office and Information assistants. However, there are also roles specific to performances as well as administrative positions prior to the festival. Our 100+ volunteers help across the Festival venues including Festival Park, Brown’s Mart Theatre, Darwin Entertainment Centre and various other locations across Darwin City. 

    We expect our volunteers to be able to: 

    • Work closely with the general public
    • Work in a busy, constantly changing environment
    • Interact with everyone from children to late night revelers
    • Be able to work as part of a large team
What are the basic requirements to be a Darwin Festival volunteer?
  • A:

    As a volunteer you must be over 16 years of age. We ask that volunteers help for a minimum of 8 hours or 3 shifts across the 18-day Festival. Shifts range from 3 to 5 hours. 

    You will also be required to attend the compulsory volunteer briefing on the evening of Monday 26 July.

Am I qualified to be a Darwin Festival volunteer?
  • A:

    We are committed to an inclusive and diverse volunteer team and welcome applications from everyone. 

    We would like our volunteers to have a positive attitude, be punctual and be fluent in English. We appreciate those who have a commitment to making the Festival a fantastic experience for the public, guests and staff. Most of all we seek volunteers that have energy and enthusiasm for the Festival and our events. 

What are the benefits of being a Darwin Festival volunteer?  
  • A:

    Your Volunteer Pass provides multiple benefits, which includes free bus travel during the Festival. More benefits are to be revealed!

    In addition to this, volunteers get to be a part of a creative environment where you can meet new people and engage with new challenges.

I have submitted my volunteer application. What happens next?
  • A:

    After applications close the Volunteer Coordinator will be in touch to inform you whether your application has been successful.

What if my availability changes before the Festival starts?

Feedback

I have some feedback I’d like to pass on

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